Know what to fix, what it costs and what to skip
One call and a written plan, before you spend another dollar on marketing, even if the last agency left you with nothing to show for it.
US$290, one-off. Credited to your first invoice if you start working with us within 30 days.
Send the form below. We reply within 1 business day with call times and an invoice. After you pick a time, you answer 8 short questions about your business. The fee is prepaid by invoice.
"The only advice is to spend more on ads"
"20k is not worthy. I still need to do everything by myself. I am struggling to get sales and the only advise is to spend more on ads"
Small business owner, Australia, ProductReview.com.au
"Before this, I blew [A$26k] on another marketing agency and walked away with nothing."
Business owner, Brisbane, ProductReview.com.au
When the people selling the work are also the ones diagnosing it, the answer is usually "more". The Diagnosis is a separate, paid product so the plan can say "less", "later" or "do this yourself", and we have no reason to hide it.
3 steps, and your plan within 5 business days of the call
Book
Send the form and we reply with call times. Then answer 8 questions: what you sell, who books, what you've tried, what you spend now. You won't have to explain it twice.
We look, then we talk
Before the call we check your Google listing, map position, website, booking path, any ads, and whether AI assistants mention you. The call is a 45-minute video call with Hai Pham, and we go through it with you.
You get the plan
A written document within 5 business days of the call. Yours to keep, use or hand to anyone.
…without signing up to anything, without handing over passwords, and without a sales pitch at the end
Working out what to fix is hard when every person you ask sells one channel. This is the part we keep separate.
- No monthly plan is attached to the Diagnosis.
- View-only access is enough; we don't need to log in as you.
- The plan includes the things you can do yourself for free.
- If the honest answer is "you don't need an agency right now", that's what the plan says.
What the written plan covers
Being found
Where you show up when people search nearby.
- Map position. Where your listing appears in the area around you, not just from one spot.
- Google Business Profile. What's missing or wrong: categories, services, hours, photos, reviews.
- Your competitors nearby. What businesses close to you are doing that you aren't.
Without this, nothing further down the list gets a chance to work.
Being chosen
What people see before they decide.
- Reviews. How many, how recent, how you reply, and a routine for asking that stays within Google's rules and the law.
- Your website (or the lack of one). Whether you need one, and if you have one, what stops people booking from it.
- Prices and services. Whether a customer can see what you offer and what it costs.
Booking
The step most leaks happen at.
- Booking and call path. How many taps from search to booked; where the button goes.
- Tracking. What can be counted today (calls, booking clicks, enquiries) and what can't.
Spending
Whether ads are worth it for you yet.
- Current ads. If you run any: where they send people and what they're likely costing per enquiry, based on what we can see.
- Budget check. Whether your budget is big enough to be worth managing (we suggest at least US$1,000 a month for Google Ads and US$600 for Meta), or whether to fix the basics first.
The plan itself
- What to do first, second, third, in order of effort and likely effect.
- What each item costs if we do it, using the prices on our pricing page.
- What you can do yourself, with enough detail to actually do it.
- What to skip.
What the call looks like
This is the actual call, not a sales meeting. It is 45 minutes, on video, with Hai Pham.
- Minutes 0 to 10: your goals and your numbers.
- Minutes 10 to 30: what we found, leak by leak, and why it matters for your business.
- Minutes 30 to 45: the plan, who does each of the first 3 things, and your questions.
The written plan follows within 5 business days. The short version: look, explain, agree, write it down.
One price, paid once
| Product | Price |
|---|---|
| Marketing Diagnosis | US$290 |
Prices in: US$ · A$ · £. Prices exclude GST/VAT. ATAVORA invoices from Vietnam. Business customers in Australia and the UK are not charged GST/VAT by us; your accountant can tell you if you need to account for it. US clients: we provide a W-8BEN-E.
Credited to your first invoice if you start working with us within 30 days. The plan is a finished product either way: you can use it with us, with someone else, or on your own.
What we commit to
- A call at the time you book, in your time zone.
- The written plan within 5 business days of the call.
- Every item in the plan has a price or says "do it yourself".
Refund. If we don't send your written plan within 5 business days of the call, you get 100% of the fee back. To claim, reply to your booking email.
We don't commit to a number of customers or a ranking. Those depend on what's done afterwards, and by whom.
Is there a catch?
You'll need:
- 45 minutes for the video call, plus a few minutes for the 8 questions beforehand.
- View access to your Google Business Profile and any ad accounts you have (we'll show you how; no passwords).
- Your current prices and the services you most want to sell.
What it can't do: fix anything by itself. It tells you what to fix and what it costs. Nothing is changed in your accounts during the Diagnosis.
Who it's for, and who it isn't
- You run a local business that gets customers through bookings or calls.
- You are ready to spend on marketing in the next few months and want to know where.
- You want a plan you can take to anyone, including us.
- You haven't opened yet and have no customers.
- You want someone to guarantee a number of customers.
- You only need a quick opinion. Start with the free Leak Check instead.
Book a Marketing Diagnosis
Spend on the right thing, or don't spend yet. One call, one written plan, one price: US$290, paid once and credited to your first invoice if you start within 30 days. No monthly plan attached.
Send the form below. We reply within 1 business day with call times and an invoice.
Diagnosis questions
Where is your team?
ATAVORA is a small team in Vietnam led by Hai Pham. We work during Australian business hours; for UK and US clients most work happens while you sleep, and calls are booked in your morning. Hai Pham runs every Diagnosis call and reads every plan before it goes out.
Is this just a sales call I'm paying for?
No. You get a written plan whether or not you work with us afterwards. It includes the items you can do yourself and the ones to skip.
Do I need to sign a contract?
No. It's a one-off purchase. Nothing renews.
Do you need my passwords?
No. View-only access to your Google profile or ad accounts is enough, and you can remove it after the call.
Who owns the plan?
You do. Share it with your staff, your web person or another agency.
Is the fee taken off if I hire you afterwards?
Yes. If you start working with us within 30 days of the Diagnosis, the fee is credited to your first invoice. The plan is yours either way.
Do prices include GST or VAT?
Prices exclude GST/VAT. ATAVORA invoices from Vietnam. Business customers in Australia and the UK are not charged GST/VAT by us; your accountant can tell you if you need to account for it. US clients: we provide a W-8BEN-E.
Will you tell me how to rank in ChatGPT or Google's AI answers?
The plan covers it, honestly. Google says there are no extra requirements to appear in its AI Overviews, and the groundwork that tends to go with being mentioned (an accurate Google profile, real reviews, clear service pages) is already in the plan.
Spend on the right thing, or don't spend yet
One call, one written plan, one price. You decide what happens next.
US$290, paid once and credited to your first invoice if you start within 30 days. No monthly plan attached.